PART-8: Changing the Status Quo  [60 slides]

  • Agenda

  • A Typical Scenario

  • Logic Versus Emotion

  • Strategy for Successful Persuasion

  • Why People Resist Change

  • The Nature of Risk Aversion

  • The Technology Adoption Life Cycle Applied to Systemic Change

  • How New Ideas “Get In”

  • Risk Aversion and Functional Level

  • Where Change Originates

  • A “Change” Goal Tree

  • Change Implementation Model

  • Suggested Presentation Strategy (8 steps)

  • Executive Presentation

    • The Hidden Pitfall

    • The Challenge

  • How to Create and Use Executive Summary Trees

  • Monitoring and Responding: The OODA Loop

  • Summary

  • Successful System Improvement

  • What you Should Remember

  • “Practice, practice, practice…”