PART-8: Changing the Status Quo  [60 slides]

• Agenda

• A Typical Scenario

• Logic Versus Emotion

• Strategy for Successful Persuasion

• Why People Resist Change

• The Nature of Risk Aversion

• The Technology Adoption Life Cycle Applied to Systemic Change

• How New Ideas “Get In”

• Risk Aversion and Functional Level

• Where Change Originates

• A “Change” Goal Tree

• Change Implementation Model

• Suggested Presentation Strategy (8 steps)

• Executive Presentation

  • The Hidden Pitfall

  • The Challenge

• How to Create and Use Executive Summary Trees

• Monitoring and Responding: The OODA Loop

• Summary

• Successful System Improvement

• What you Should Remember

• “Practice, practice, practice…”