Content

PART-5: The Evaporating Cloud  [84 slides]
  • Employee Happiness
  • The Logical Thinking Process Approach to Conflict Resolution
  • Why Does Systemic Conflict Exist?
  • Purpose of the Evaporating Cloud
  • Example: Labor Strife
  • Conflict: Definition
  • The Nature of Conflict
  • Conflict Resolution Modes
  • Why “Win-Win”?
  • Conflict Objective: Underlying Assumptions
  • Requirements
  • Prerequisites
  • Various Conflict Configurations
  • Example #1: A Teenage Child with a New Driver’s License
  • The Role of Assumptions in Conflict Resolution
  • Reading an Evaporating Cloud
  • “Needs” Versus “Wants”
  • Our Strategy for Resolving Conflict
  • Three Phases of Conflict Resolution
  • How to Construct an Evaporating Cloud (Steps 1-5)
    • A Real-World Example: Electronic Component Manufacturer
    • Exposing Hidden Assumptions
    • The Importance of Identifying Invalid Assumptions
    • How to Find Hidden Assumptions’
    • “Outrageous” Wording
 
  • How to Construct an Evaporating Cloud (Step 6)
    • Example: Electronic Component Manufacturer (cont’d)
  • How to Construct an Evaporating Cloud (Step 7)
    • A Caution about Invalid Assumptions
  • How to Construct an Evaporating Cloud (Step 8)
    • Thinking “Outside the Box”
    • How to Create Injections
  • How to Construct an Evaporating Cloud (Step 9)
  • Relevance of the Goal Tree to Structuring Evaporating Clouds
  • A Conflict with No Common Objective?
  • Summary
  • A Quick “Test”
  • Exercise: Changing Jobs
  • Your Real-World Conflict