Content

PART-5: The Evaporating Cloud  [84 slides]

• Employee Happiness

• The Logical Thinking Process Approach to Conflict Resolution

• Why Does Systemic Conflict Exist?

• Purpose of the Evaporating Cloud

• Example: Labor Strife

• Conflict: Definition

• The Nature of Conflict

• Conflict Resolution Modes

• Why “Win-Win”?

• Conflict Objective: Underlying Assumptions

• Requirements

• Prerequisites

• Various Conflict Configurations

• Example #1: A Teenage Child with a New Driver’s License

• The Role of Assumptions in Conflict Resolution

• Reading an Evaporating Cloud

• “Needs” Versus “Wants”

• Our Strategy for Resolving Conflict

• Three Phases of Conflict Resolution

• How to Construct an Evaporating Cloud (Steps 1-5)

  • A Real-World Example: Electronic Component Manufacturer

  • Exposing Hidden Assumptions

  • The Importance of Identifying Invalid Assumptions

  • How to Find Hidden Assumptions’

  • “Outrageous” Wording

• How to Construct an Evaporating Cloud (Step 6)

  • Example: Electronic Component Manufacturer (cont’d)

• How to Construct an Evaporating Cloud (Step 7)

  • A Caution about Invalid Assumptions

• How to Construct an Evaporating Cloud (Step 8)

  • Thinking “Outside the Box”

  • How to Create Injections

• How to Construct an Evaporating Cloud (Step 9)

• Relevance of the Goal Tree to Structuring Evaporating Clouds

• A Conflict with No Common Objective?

• Summary

• A Quick “Test”

• Exercise: Changing Jobs

• Your Real-World Conflict